The University of Illinois faced a critical challenge with its outdated Content Management System. The existing CMS posed security risks, required frequent IT intervention for even basic updates, and left departments frustrated by a lack of independence.
Having limited IT resources and a growing demand for a more flexible, secure, and user-friendly system, the University needed a clear understanding of how different stakeholders interacted with the current platform—and what they hoped for in a replacement.
Lead UX Research and Discovery
User Profiles, User Research, User Interviews, Stakeholder Interviews
Solution Architects, U of I IT Lead, U of I Cybersecurity lead, Business Analyst, Business Process Consultant, User Researcher, Engagement Manager, Internal Leadership, Subject Matter Experts,
6 months
Client requires a modern CMS to address security vulnerabilities, streamline workflows, and support the needs of diverse departments.
User Research & Interviews – Conduct interviews across multiple departments to capture CMS usage and frustrations.
Synthesis & Categorization – Organized responses into themes, highlighting common needs and pain points.
Stakeholder Communication – Graphic presentations, ensuring accessibility and clarity for decision-makers.
Things I learned throughout this process.
